Faqs

Q. How long will it take to receive my order?

A. Orders are usually processed and delivered within 2-5 working days depending on the delivery location. If you have not received your pack or any correspondence from us in that time please contact us at info@mummahh.com.au

Q. Do you deliver to hospitals?

A. Delivery to most major Sydney (maternity) hospitals can be arranged. Please email us if you require this service.

Q. Do you ship overseas?

A. Yes. Orders shipped internationally are sent via Australia Post unless a priority service is requested. It is the responsibility off the purchaser to pay all charges associated with customs and international delivery. Unless postage insurance is requested the purchaser is liable for loss or damage in transit.

Q. Can I exchange or return my Mummahh Pack?

A. Due to hygiene issues we are unable to offer refunds on Mummahh packs once they have been despatched. If however you cancel your order and your Mummahh pack has not been dispatched, we will happily cancel your order and provide you with a full refund. Cancellation of orders need to be done within 24 hours of the order being placed by emailing info@mummahh.com.au

Q. How do you send your orders?

A. Mummahh packs/orders are sent via Australia Post. Order processing and delivery is usually within 2-5 working days, dependant on delivery area. Please contact us if you have not received your order or any communication from us within those times.

Q. What if my order is damaged in transit or incorrect?

A. In the unlikely event your order is incorrect, please contact us immediately at admin@mummahh.com.au. If your order is incorrect we will request you send your order back and we will resend the amended order and compensation for postage costs incurred (if applicable). Mummahh takes no responsibility for orders that are lost or damaged in transit. We suggest you choose a postage option in our checkout such as Registered Post.